Refund & Returns Policy

Returns
We want you to be fully satisfied with your purchase from Ragies. If you are not completely happy with your item, you may return it within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it.

Refunds
Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are only available for items of the same value. We will send out the replacement item once we have received the original product in its original condition.

Non-Returnable Items
Certain items are non-returnable, such as gift cards, personalized products, and clearance items. Additionally, any item that has been used, damaged, or is not in its original packaging is not eligible for a return or refund.

Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or full refund, including any shipping costs associated with returning the defective product.

Refund Processing Time
Refunds typically take 7-10 business days to appear in your account, depending on your bank or credit card provider. If you do not see the refund after this time, please contact your financial institution.

Contact Us
If you have any questions regarding our refund and returns policy, please reach out to our customer service team. We are happy to assist you in any way we can.